Dear Guests and Friends,
Your health, wellness and joy of travel are paramount to us and we are doing the utmost to provide a safe environment and exceptional stay full of amazing experiences and everlasting memories.
We will keep offering our Vaya brand promise- generosity of space and privacy among the serenity of untouched nature while strictly following elevated hygiene protocols and health standards.
The whole Vaya Beach Resort Team is devoted in following those protocol and striving for excellence!
Below you can find some of the major COVID-19 measures and procedures taking place, as part of our Vaya Commitment-To-Safety-Protocol. All of the measures are according to the instructions and recommendations of the World Health Organization (WHO), European Centre for Disease Prevention and Control (ECDPC) and under the motto “ Bulgaria – your safe summer 2021”:
- To promote health, safety and prevention among our guests, partners and employees, mouth and nose covering masks are required at all times in all closed areas;
- A welcome kit with protective and sanitizing products is available in your villa;
- Medical grade disinfectants are available throughout the Resort for guests and employees use;
- Enhanced and more frequent cleaning and disinfecting technics will be applied for all public areas, guests villas, service rooms and all touch points in the Resort;
- All staff members are having their temperature checked before beginning any shift;
- The Resort have the necessary equipment in place for discreet and private temperature checking;
- All of our team are required to complete specific COVID 19 Training of health and safety protocols prior to starting work so they can execute their roles with confidence;
- You will find discreet informative displays throughout the Resort highlighting COVID-19 risks or procedures;
- We will kindly ask you to maintain physical distancing at minimum 1.5m apart;
- We will continue to maximise the use of our space, from beach, swimming pools to our restaurants, to ensure you can relax at a safe distance.
- We hope you will understand that A nod and A genuine smile will replace handshakes;
- Only one family at a time will be checked in or checked out, to maintain proper social distancing;
- We have introduced special tools to enhance our guest experience without social contact where possible. All traditional collaterals and brocures have been removed from your villas and information is available through our digital platforms.
- Covid-19 testing will be carried out for our employees before the opening of the resort and on periodical basis following the opening;
- Antigen and PCR tests will be available for you in the privacy of our facilities, administered by our medical staff.
Flexible Cancellation policy
- We want you to have the peace of mind in the event your travel plans change. We have therefore updated our cancellation and prepayment policy to offer maximum flexibility. In the event that there is a COVID-19 related travel ban, health or quarantine restriction that restricts you from traveling to us, the resort will provide a full refund for a pre-paid reservation and/or waive all applicable penalties.
However although all of the above tightened standard operations procedures, protocols and trainings in place unfortunately, we cannot guarantee fully that our guests will not be exposed to the virus. By visiting Vaya Beach Resort and attending any of our activities, you recognize the risk of exposure and infection by COVID-19. We appreciate your understanding that we cannot accept any liability and you will agree to hold Vaya Beach Resort harmless, of and from any claims of any kind arising out of or relating thereto COVID-19 situations.
The team of Vaya Beach Resort will continue to safely deliver the experiences you love- with genuine and authentic service, delivered from the heart.
If you would like to know more about our increased hygiene levels and safety measures, we would be happy to answer any specific questions you may have.
Thank you for your trust, support and understanding in these difficult times for all of us.
Our journey together shall continue…
Vaya Beach Resort Management Team