VAYA BEACH RESORT GENERAL TERMS AND CONDITIONS

These terms and conditions define the rights and obligations of the Parties within the scope of reservations made through the „VayaBeachResort.com” and the integrated TravelLine: Booking Engine (hereinafter the Resort or „Vaya Beach Resort” or we) website. We kindly ask our Customers (hereinafter Customer or You) to read and understand our terms and conditions before finalizing their booking as by making a booking via our website, You also accept and agree to all terms and conditions.

RESERVATION

a) Your decision to make a reservation is sent upon your request to the Resort automatically.

b) Intermediary services rendered by TravelLine LLC. to the clients are free of charge. Due to that fact it is forbidden to resell the Villas, booked through the TravelLine: Booking Engine.

THE AGREEMENT AND PAYMENTS

a) The service agreement between the client and the Resort is considered to be set during the reservation procedure. All the complaints and liabilities connected with the services refer only to the client who has made the reservation and the Resort chosen by that client.

The processed booking can be paid by any of the methods suggested by the TravelLine: Booking Engine. Please notice that each Special Offer/ Rate might have a special method of payment allowed.

  • With the help of banking card the client can pay the cost of the first night of stay at the Resort or any other sum indicated by the Resort in the TravelLine: Booking Engine. The payment is preceded in the safe window of the payment system. If during the reservation you pay for you reservation partly please notice that the rest of the sum is to be paid on arrival to the Resort.
  • With the method of payment "Credit card (guarantee)" you enter the information on your credit card into the appropriate fields on the TravelLine: Booking Engine. That information is transferred to the Resort through secure communications on a secure server to guarantee your reservation . Resort itself makes the decision to charge or lock the amount of money on your credit card that is equivalent to the amount of the order. If the Resort will not be able to make the necessary transactions on your card required to guarantee your reservation, your reservation may be canceled by Resort. Please make sure that the expiration date of your credit card has not expired, and your account has sufficient funds to pay for the order.
  • With the help of noncash transactions(bank transfer) the 100% of the booked services should be paid beforehand. Choosing this payment method, it is necessary to pay the total amount of the reservation within 7 banking days and a copy of the payment document to be sent to the email of the hotel. In case of non-payment on time, the hotel reserves the right to cancel the reservation.
  • The reservation could be paid by the client in cash upon his arrival to the Resort (if the selected Special Offer/ Rate suggests that method of payment).
  • Attention! The Resort has a right to set non-refundable tariffs. Under the terms of such non-refundable tariffs the up-front payment (fully or partly) is not returned in case of cancellation of booking or non-arrival of the client. The Resort charges it as a penalty sanction. Please, read carefully the terms of each special offer before bringing your reservation up to the end.
  • The reservation of Villas is settled straight during the booking procedure. The conformation of booking (the voucher) will show up right after the completion of reservation. We strongly recommend to print and save the confirmation of booking. Also that voucher will be sent to the e-mail address specified by the client during the reservation procedure.

ALTERATION OF BOOKING

The Resort through the integrated TravelLine : Booking Engine functionally allows you to make changes in the date of arrival or departure , details of contact of guests , comments of guests on the reservation , type of room in the already issued and confirmed reservation only if the selected way of payment is – payment upon arrival in the accommodation . Should you make changes in this information in the reservation please do it directly in the system for online reservations TravelLine , using the link , referred to in the confirmation of booking , sent but to you by e- mail .

Please, pay special attention , that it is not able to modify the aforesaid reservation data in all other ways of payment , as well as and other changes in the already issued and confirmed reservations , including reservation in payment in accommodation .

Please, check the rules for cancellation of place for accommodation , if you cancel your reservation and make a new through the system and online reservations TravelLine .

CANCELLATION OF BOOKING

a) To avoid any misunderstandings the cancellation of booking should be always made through the TravelLine: Booking Engine. This is highly important that the notification of the cancellation of booking is delivered to the Resort in time. The cancellation of booking can be made only through the TravelLine: Booking Engine using the cancellation link and password set in the confirmation of booking sent to you via e-mail during the reservation procedure. When canceling the reservation the client receives the Cancellation of booking. In case you can’t use the cancellation link and password yourself please contact our reservation department.

b) In case you use the electronic method of payment with your banking card when you cancel your reservation in time the money will be sent back to the banking card which was used during the reservation procedure in about 45 working days from the moment we have received the cancellation of booking. The time between the return and receipt of the money by the client depends on the inner banking procedures and the inner procedures of payment systems.

c) In case you use the payment method “Credit card (guarantee)” and you cancel your reservation, the amount of money charged/ blocked to your credit card will be refunded by the Resort. If you cancel your booking it is recommended that you contact the Resort to solver the issue in any convenient way.

d) In case you have used a bank pre- payment to pay for your reservation and you cancel your reservation please contact the Resort to solver the issue in any convenient way.The money will be returned to you the way you want excluding the commission of the payment system.

e) In case of late cancellation of booking or non-arrival of the guest the Resort can impose a penalty sanction to a client.The rules of late cancelation and exactly the terms and the penalty sanctions are sent by each Resort individually. During the reservation procedure please read the terms of booking, the rules of the special offers and also the terms of the late cancelation which are set on the web-site of the Resort, on the TravelLine: Booking Engine and on the Voucher.

RESORT STAY, VILLA AVAILABILITY

a)Customers will be asked on arrival at the Resort to fill out or sign a registration card. For this purpose, Customers will be asked to provide identification document.

b) Our Resorts offer WIFI access that allow Customers to connect to the internet. The Customers undertake to ensure that computing resources made available by us are not used for any illegal purposes or in any way for reproduction, representation, provision or communication to the public work or object protected by copyright or related right such as texts, images photographs (and so on) without the authorization of the copyright holder when this authorization is required.

c) Unless otherwise agreed in writing on the booking confirmation, CHECK-IN is as of 15:00 h local hotel time. Early check-in prior to 11:00 h will result in one night full charge. After 11:00 h half overnight rate will apply.

d) CHECK-OUT is to be completed by 12:00 h. Guests checking out between 12:00 h and 16:00 h will be charged half overnight rate. For check-out after 16:00 h you shall pay one full night.

e) Early check-in / late check-out is subject to availability. For early check-in please contact the resort at least 3 days prior your arrival. For late check-out kindly contact reception on the day of your departure.

f) The Customer shall be obliged to undertake actions reasonable for him to eliminate the disruption and to keep any possible damage at a minimum in the Resort. The Customer is at liberty to show the Resort that it incurred no or much lesser claim to use damages. The Resort shall act to remedy upon knowledge thereof or upon objection without undue delay by the Customer.

g) The Resort is liable to the Customer for property and cash brought in to the Resort in accordance with the applicable laws and regulations or with the Resort’s internal regulations. The Resort recommends that guests utilize thе possibility to keep their valuables in the Resort Reception/ Villa (s) safe deposit boxes. The Customer shall notify the Resort immediately after gaining knowledge of the loss, destruction, or damage of his/her valuables.

h) Insofar as a parking space is provided to the Customer in the Resort as a parking lot, this does not constitute a safekeeping agreement. The Resort assumes no liability for loss of or damage to motor vehicles parked or maneuvered on the Resort's property, nor the contents thereof, excepting cases of intent or gross negligence of the Resort employees only.

THE COST OF VILLAS AND SERVICES IN THE RESORT

a) All prices set in the TravelLine: Booking Engine are presented by the Resort and are valid for any kind of reservations made through the TravelLine: Booking Engine.

b) The booking of Villas is processed upon the prices that are valid for the period of the presumable time of staying in the Resort. During the reservation procedure the special price offers set by the accommodation facility in the TravelLine: Booking Engine are applied automatically. The Resort guarantees that the set cost of the Villas and service is obligatory for each booking.

c) All the prices are applicable for one Villa and the chosen period of staying in the Resort, including the services set in the Villa’s description. Upon the inner documents of the Resort it must set in the TravelLine: Booking Engine the suggested retail price of its service including all taxes. But the prices can be shown without any of local taxes and charges.

d) All the prices shown in the TravelLine: Booking Engine are set in the respective currency. Currency exchange rate in euro is according to the BNB fixed rate EUR 1 = BGN 1.95583.

INFORMATION SECURITY

а) The data entered by the client is transferred to the Resort only in the extent that is necessary for the reservation of Villas in the chosen Resort. Furthermore, the data entered by the client can be used for transmitting to the third party. Such third parties may contact the customer by e-mail, for example, in order to obtain feedback on the service quality. At the same time when the client gets the first e-mail from a third party, he or she has the opportunity to refuse of the subsequent mailing.

b) By agreeing upon these Terms of service a client consents to the collection, systematization, accumulation, storage, refinement (update, change), use, transfer to the chosen Resort, depersonalization, removal of their personal data: surname, name, patronymic name, e-mail address, telephone number, citizenship. These personal data are requested to provide clients with the services, or to make the response to customer requests. Specified personal data are displayed in the voucher, report sheets and accounting documents. The consent is given by the client to implement any actions the are not contradicting the actual applicable legislation of the Republic of Bulgaria with respect to personal data. And also to achieve the goals set in the Terms of service including: online booking of a selected Resort, to make the sheets and accounting documentation and also to obtain feedback on the quality of the service in the booked Resort.

In the case of providing the customer with advertising and marketing materials he or she will also be provided with an opportunity to unsubscribe of receiving such materials in the future.

MISCELLANEOUS

While all reasonable efforts have been taken to ensure the accuracy of information on our websites we do not accept responsibility for errors or omissions and reserve the right to amend or cancel the arrangements features on our websites without notice. Please note that in certain circumstances, generic photographic images have been used to represent the general style of the Resort and its facilities.

The content of the websites is our copyright and may not be copied,reproduced, published distributed or amended for any other purpose without our prior written consent. The title TravelLine and the logo TravelLine combine the registered trade mark of the TravelLine LLC. The other products or company titles mentioned on that web-service can be the registered trademarks of their holders.

LIABILITY

While using VayaBeachResort.com/ the integrated TravelLine: Booking Engine and also processing the reservation you agree upon the terms of these Terms of service. In case of disagreement with any of the terms set above, we strongly recommend you to stop using the VayaBeachResort.com and the TravelLine: Booking Engine. The continuation of using our web site is considered as an unambiguous acceptance of all the terms of that Agreement.

MANAGING COMPANY OF VAYA BEACH RESORT.COM/ BANK DETAILS

Emona 2000 OOD
Sofia 1202, Vuzrajdane
120 Sv.Sv. Kiril and Metodi Str.
VAT number: BG131403420
Person in charge: Ivan Ivanov

Bank: INVESTBANK AD
IBAN:BG82IORT80481020574300
BIC: IORTBGSF

Please use the following details to contact our Reservations department:
T: +359 556 98 800/ +359 897 800 900
E: contact@vayabeachresort.com

The Resort has the right to modify these terms and conditions at any time.